10bed Privacy Policy & Data Protection
Your personal information is safe with us. In this document we clearly explain how 10bed collects, uses, and stores your information, and what your rights are.
1 Introduction
10bed is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how 10bed collects, uses, discloses, and protects your personal information. This Policy applies to our website 10bed.lat and all related services.
Using our platform means you have fully read and agreed to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
2 What Information We Collect
10bed collects several types of information. The different categories of information are listed below:
Identity & Contact Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address and mobile number
- Address and nationality details
- National ID or passport information (for identity verification purposes)
Financial & Payment Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction amounts and dates
Technical & Usage Information
Information collected automatically when you use our platform:
- IP address and device identifiers
- Browser type and operating system version
- Login times and session data
- Site navigation patterns and page view data
- Information collected through cookies and similar tracking technologies
Gaming Activity Information
Information collected to improve your gaming experience:
- Records of bets, wins, and losses
- Preferred game categories and play duration
- Bonus and promotion usage history
- VIP level and points earned records
3 Purpose of Using Information
10bed uses the collected information for the following legitimate purposes:
Service Delivery & Account Management
- Account creation, verification, and maintenance
- Processing deposit and withdrawal transactions
- Providing and managing bonuses and promotions
- Customer support and technical assistance
Security & Fraud Prevention
- Detecting unauthorised access and fraud
- Complying with anti-money laundering (AML) regulations
- User identity verification and age confirmation
- Maintaining overall platform security
Service Improvement & Personalisation
- Analysing and improving the user experience
- Suggesting games and offers based on your preferences
- Resolving technical issues on the platform
- Developing new features and services
Communication & Notifications
- Sending transaction confirmations and account notifications
- Sending technical updates and security alerts
- Promotional offers and bonus-related information (with your consent)
- Informing you about changes to policies
4 Information Sharing & Disclosure to Third Parties
10bed does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:
Service Provider Partners
Only the information necessary to provide services may be shared with trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay), IT service providers, game software providers, and security verification agencies. These partners are required to comply with our privacy standards.
Legal & Regulatory Obligations
If legal authorities, courts, or regulatory bodies request information through a lawful order, 10bed may be required to comply and provide the necessary information. Such disclosures will always be limited in accordance with applicable law.
Protection in Emergency Situations
Information may be shared with relevant authorities to prevent fraud, money laundering, or other illegal activity, and to ensure the safety of users. 10bed always prioritises the financial protection of its users.
5 Cookies & Tracking Technologies
10bed uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us recognise you and provide an improved experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember your preferences. These cookies cannot be disabled because the site does not function properly without them.
Analytics Cookies
These cookies are used to understand how users interact with our platform. By analysing page views, session duration, and user behaviour, we improve the quality of our service. This information is collected in fully anonymous form.
Cookie Controls
You can disable cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some features of our platform to not work properly.
6 Data Protection & Security Measures
10bed follows industry-standard technologies and processes to protect your information:
Technical Security
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
- Database Encryption: Stored sensitive information is kept in encrypted form
- Firewall & Intrusion Detection: Server-level security measures
- Regular Security Testing: Periodic audits to identify vulnerabilities
Administrative Controls
- Staff access to data is limited on a need-to-know basis
- All staff receive regular privacy-related training
- Internal data handling policies are strictly enforced
- A rapid response plan is in place in the event of a data breach
7 Data Retention Period
10bed does not retain your information longer than necessary. The data retention policy is as follows:
Active Account Data
Your information is retained for as long as your account is active and you are using our services. This information is used to provide services and to improve your experience.
Inactive or Closed Account Data
Even after an account is closed or becomes inactive, certain information may be retained for a defined period to meet legal, regulatory, and accounting requirements. Financial transaction records, identity verification documents, and information related to legal claims are kept for the long term.
Data Deletion
When the retention period ends, or upon your request (where there is no legal obligation), your information is securely deleted or anonymised. This process ensures the information can no longer be used for any purpose.
8 Your Rights & Controls
As a user of 10bed, you have the following rights regarding your personal information:
Right of Access
You have the right to know what information we have collected about you and to receive a copy of that information.
Right to Rectification
If your information is incorrect or incomplete, you have the right to request a correction.
Right to Erasure
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Restrict Processing
In certain circumstances you have the right to request that the processing of your information be restricted.
Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Opt Out of Marketing
You have the right to opt out of promotional communications at any time.
To exercise these rights, email [email protected] or contact us via our 24/7 live chat.
9 Protection of Minors
Age Restriction
10bed is for persons aged 21 or older only. We do not intentionally collect any personal information from minors. We verify age at the time of registration, and if anyone creates an account by providing a false age, that account will be immediately closed and the collected information will be deleted.
Reporting Mechanism
If you believe a minor is using our platform, please notify us immediately at [email protected]. We give the highest priority to reports of this kind.
10 Policy Changes & Updates
Notice of Changes
10bed may update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email address and note the date of the change on this page. Continuing to use our platform after a change is made will be taken as your acceptance of the new policy.
Previous Versions
After each update, the previous version will be kept in our archive. You may request to view those versions if needed.
11 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Email: [email protected]
Live Chat: Available 24/7 — support in Bengali and English
We generally try to respond to your queries as quickly as possible. Complex matters may take a little more time.
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.